Catford Man And Van Terms and Conditions

These Terms and Conditions govern the provision of Catford man and van services supplied to customers within the United Kingdom. By making a booking, the customer agrees that these terms form the basis of the contract between the customer and the service provider. The purpose of this document is to set out clear expectations for the booking process, payments, cancellations, liability, waste handling, and the law that applies to any dispute. For the avoidance of doubt, references to man and van services, removals support, or transport assistance in these terms all relate to the same service unless stated otherwise.

The customer is responsible for reading these terms carefully before confirming a booking. A booking may involve collection, delivery, loading, unloading, or related transport work, and the exact scope of service will depend on the agreed job details. Any quotation, estimate, or communication provided before the job is accepted should be treated as an invitation to book and not as a guarantee of final price unless expressly stated in writing. The man and van company reserves the right to decline any job that is unsafe, unlawful, or outside the practical scope of the service offered.

These terms are written for general service use and are intended to work alongside any written quotation, job confirmation, or customer instructions. In the event of any inconsistency, the specific written booking details will apply first, followed by these terms. No variation of these terms will be valid unless agreed in writing by an authorised representative. Any reference to a working day means Monday to Friday excluding public holidays in England and Wales unless otherwise agreed.

Booking Process

To place a booking for a Catford man and van service, the customer must provide accurate and complete information, including the type of items to be moved, collection and delivery points, access conditions, preferred dates, and any special handling requirements. The service provider may request photographs, item lists, floor level details, parking information, or dimensions of bulky items to assess the job properly. The quotation may change if the information supplied by the customer is incomplete, inaccurate, or materially different from the actual conditions on the day.

The booking is only confirmed once the service provider has accepted the request and, where required, received any deposit or advance payment. Until confirmation is issued, availability cannot be guaranteed. The customer should check all booking details carefully, including dates, addresses, access notes, and the list of items included. If the booking covers a removals task, the customer must ensure that all items intended for transport are identified in advance. Items added later may be carried only if space, time, and safety allow.

Any change requested after booking confirmation may result in revised pricing, altered arrival times, or refusal if the change is not feasible. The customer must ensure that there is lawful access to the pickup and delivery points, including permission to use driveways, loading bays, lifts, or shared entrances where applicable. If parking permits, congestion arrangements, or site access passes are needed, the customer must make them available unless another arrangement has been agreed in writing.

Payments

All prices are quoted in pounds sterling unless stated otherwise. The service provider may offer an hourly rate, fixed fee, minimum charge, or a combination of these, depending on the job. Unless the quotation expressly states that VAT is included or exempt, any applicable taxes or charges may be added in accordance with law. Payment terms will be made clear during booking and may require a deposit, partial advance payment, or full payment before completion. The customer agrees to pay all sums properly due for the agreed service.

Additional charges may apply if the job takes longer than expected, involves extra loading or unloading, requires an additional crew member, uses more than one vehicle, or includes waiting time caused by the customer, the customer’s contractors, or restricted access. Charges may also arise where there is a material increase in the volume, weight, or complexity of the load. For van and man services, the service provider may reasonably adjust pricing if stairs, long carries, difficult parking, or unsafe loading conditions were not disclosed before booking.

Payment is due immediately upon completion unless otherwise agreed. Accepted payment methods may include bank transfer, card payment, cash, or other approved methods. If an invoice is issued, the payment deadline will be stated on the invoice. Late payment may lead to recovery action, suspension of future bookings, and reasonable administrative charges where permitted by law. The customer must not withhold payment for undisputed work simply because a separate complaint has been made, unless required by law or agreed in writing.

Cancellations and Rescheduling

The customer may cancel or reschedule a booking by giving notice as early as possible. The amount payable on cancellation may depend on how much notice is provided and whether costs have already been incurred. If the customer cancels shortly before the scheduled job, the service provider may charge a cancellation fee to cover lost time, travel preparation, and crew allocation. Where a deposit has been paid, it may be retained in whole or in part to reflect reasonable losses arising from the cancellation.

If the customer requests a date change, the service provider will try to accommodate the request, but availability cannot be guaranteed. Rebooking may be treated as a new booking if the original slot is no longer available. If the customer is not present at the agreed time, fails to provide access, or is otherwise unable to proceed with the job, the service provider may treat this as a late cancellation or aborted attendance and charge accordingly. The same principle may apply where the load is substantially different from the description supplied at the time of booking.

The service provider may cancel or reschedule a booking due to vehicle breakdown, staff illness, extreme weather, road closures, legal restrictions, safety concerns, or any other event outside reasonable control. In such circumstances, the provider will aim to give notice and arrange an alternative date where possible. The provider will not be liable for indirect losses caused by a cancellation made for safety, legality, or operational reasons, provided that reasonable steps have been taken to minimise disruption.

Liability and Service Limits

The service provider will exercise reasonable care and skill in carrying out the service. However, the customer acknowledges that a man and van service is a transport and labour service, not a specialist engineering, packing, or storage service unless expressly agreed. The provider is not responsible for pre-existing damage, wear and tear, inherent defects, insecure packaging, or damage caused by items being unsuitable for transport. Fragile, antique, high-value, or irreplaceable items should be disclosed before booking so that additional precautions can be considered.

The customer remains responsible for ensuring that items are adequately packed, protected, and ready for movement unless packing has been specifically included in the service. The provider may refuse to carry items that are unsafe, illegal, contaminated, excessively heavy, poorly secured, or likely to cause damage to persons or property. If the customer insists on carrying out an unsafe instruction, the provider may stop work and may still charge for time already spent. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Subject to the paragraph above, the provider’s total liability for direct loss or damage arising from the service will be limited to the amount paid or payable for the specific job, unless a higher limit is agreed in writing or required by law. The provider will not be liable for loss of profit, business interruption, loss of opportunity, emotional distress, or any indirect or consequential losses. Customers are encouraged to obtain insurance where appropriate, especially for high-value removals, long-distance transport, or items with special handling needs.

Customer Obligations

The customer must ensure that all items handed over for transport belong to them or that they have permission from the lawful owner to arrange the move. The customer must not ask the service provider to transport prohibited goods, including hazardous materials, illegal substances, stolen property, firearms, or items whose carriage would breach applicable laws or carriage regulations. The customer is also responsible for securing pets, children, and bystanders during loading and unloading so that work can proceed safely.

The customer must provide accurate information about weight, size, fragility, and destination conditions. If the customer fails to disclose a lift outage, narrow staircase, restricted access, long walking distance, or other material issue, the service provider may charge extra, decline part of the work, or cancel the booking if the risk becomes unacceptable. Delays caused by the customer may result in additional waiting time charges. In the event that the customer or their representative gives instructions that conflict with safety rules, the provider may override those instructions or stop work immediately.

The customer should remove loose personal items, secure drawers and doors where appropriate, and ensure that all valuables, cash, documents, and confidential materials are kept separately unless the job specifically includes handling them. The service provider is not obliged to inspect the contents of boxes or bags. If the customer asks for assistance with assembly, disassembly, or positioning of items, the provider may agree at its discretion, but only where it can be done safely and within the agreed scope.

Waste Regulations and Disposal Rules

Where the service includes removal or disposal of unwanted items, the customer must provide truthful information about the nature of the waste. The service provider will only transport or dispose of waste in compliance with applicable UK waste regulations, including rules relating to duty of care, transfer notes, carrier requirements, and lawful disposal at authorised facilities. The customer must not present hazardous or regulated waste as ordinary household waste. If the items are misdescribed, the provider may refuse collection, charge additional fees, or pass on any losses, fines, or disposal costs arising from the misdescription to the customer where permitted by law.

The customer acknowledges that waste collected for disposal may be subject to separate handling charges based on quantity, weight, labour, loading time, recycling charges, or skip-equivalent fees. The service provider may request evidence that waste is lawful to remove and may decline any load that appears contaminated, unsafe, or not suitable for transport. Waste electrical items, sharp objects, liquids, chemicals, plasterboard, mattresses, tyres, and similar items may require special handling or cannot be taken at all, depending on current law and facility rules. The customer is responsible for ensuring that any waste presented is accessible and separated where necessary.

If the service provider is asked to act as a waste carrier, it will do so only in accordance with the law and only for permitted materials. The customer must not require the provider to fly-tip, burn, dump, or otherwise dispose of waste unlawfully. Any request that would breach waste law will be refused. Where transfer documentation is required, the customer agrees to provide the necessary details and to cooperate honestly with all legal requirements. The provider may retain records where required by regulation.

Delays, Force Majeure, and Site Conditions

Estimated arrival times are provided in good faith but are not guaranteed unless the booking expressly states a fixed time commitment. Traffic, roadworks, weather, prior job overruns, and access restrictions may affect timing. The service provider will use reasonable efforts to keep the customer informed of significant delays. If the customer requires delivery by a strict deadline, this must be made clear before booking so that feasibility can be assessed.

Neither party will be liable for failure or delay caused by events beyond reasonable control, including but not limited to severe weather, industrial action, fire, flood, acts of government, accident, or sudden closure of roads or premises. If such an event prevents completion of the job, the provider may suspend, cancel, or rearrange the service without liability for indirect losses. The customer agrees that reasonable charges may still apply for work already completed or costs already incurred before the event occurred.

The customer is responsible for ensuring that the site is safe and suitable for the service. This includes providing a clear route for the vehicle and staff, reasonable lighting, and a safe place to load and unload. The provider may refuse to enter a property or location that appears unsafe, unsanitary, structurally unsound, or likely to place people or property at risk. In such cases, the provider may either wait for the issue to be resolved or treat the job as aborted, depending on the circumstances.

Complaints, Data, and General Provisions

If the customer has a concern about the service, they should raise it promptly so that the matter can be reviewed. The provider may ask for photographs, descriptions, or other relevant information in order to investigate. Any complaint should be made in a reasonable and factual manner. If a remedy is appropriate, it may include a partial refund, re-performance of the service, or another solution chosen at the provider’s discretion, subject always to the customer’s statutory rights.

The customer’s personal data will be handled in accordance with applicable data protection law. Information supplied for booking and performance purposes will be used to administer the service, communicate about the job, issue invoices, and meet legal obligations. The provider will not use customer data for unrelated purposes unless permitted by law or agreed by the customer. Records may be retained for accounting, tax, insurance, or regulatory reasons for a reasonable period.

These terms may be updated from time to time. The version in force at the time of booking will apply to that booking unless a later version is expressly agreed. If any provision is found to be invalid or unenforceable, the remainder will continue in effect. Failure by the provider to enforce any term immediately does not waive the right to enforce it later.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have jurisdiction, subject to any mandatory legal rights applicable to consumers in the United Kingdom. If any aspect of these terms is interpreted differently under mandatory consumer law, that law will prevail to the extent required.

By placing a booking for Catford man and van services, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. The customer further confirms that all information provided is accurate to the best of their knowledge and that they will cooperate in good faith to allow the service to be completed safely, lawfully, and efficiently. The provider aims to offer a clear and fair service, but the customer’s responsibility to provide accurate instructions and lawful access remains essential throughout the booking.