Privacy Policy

Catford Man and Van Customer Privacy Policy

This Privacy Policy explains how Catford Man and Van collects, uses, stores and protects personal data relating to our customers. It applies to all Catford Man and Van customers in our service area, including anyone who contacts us, makes an enquiry, requests a quotation or books a service.

Who we are and scope of this policy

Catford Man and Van provides man and van, moving, and related transport services. In doing so, we act as the data controller for the personal data we collect about our customers and prospective customers. This Privacy Policy covers all personal data processed by Catford Man and Van in connection with enquiries, quotations, bookings, payments and the delivery of our services.

By using our services or providing your personal data to us, you acknowledge that you have read this Privacy Policy and understand how we use your information, subject to your rights under data protection law, including the UK General Data Protection Regulation and related legislation.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details, such as your name, surname, postal address, collection and delivery addresses, and any other addresses relevant to the service you request. We also collect communication details that you choose to share when you contact us, such as your preferred method of communication.

Service information, such as details about your move or transport requirements, property access details, parking information, floor level, inventory information, special handling instructions, and any other information you provide that is necessary to plan and deliver the service.

Booking and transaction data, such as booking references, dates and times of services, payment status, amounts charged, invoices, and records of services provided.

Communication records, including information contained in enquiries, quotations, confirmations, feedback or complaints, as well as records of telephone, online or written correspondence between you and Catford Man and Van.

Technical information, which may include limited information necessary to operate our website or digital tools, such as the date and time of your visit, pages viewed and basic device or browser information, to help us understand usage and maintain the security and performance of our online services.

How we collect your data

We collect personal data directly from you when you:

Contact us to request information or a quotation, book or amend a service, provide feedback or make a complaint, or otherwise communicate with us.

Provide details required to plan and carry out your move or transport service, such as addresses, access information, and service preferences.

Make or arrange payment for our services, including when we receive payment confirmations or transaction details from payment providers or financial institutions.

We may also receive personal data about you from third parties where this is necessary for the performance of our services, for example from another person who books a service on your behalf, from business partners who refer you to us, or from payment processors who confirm that a transaction has been completed.

Lawful bases for processing your data

Catford Man and Van processes personal data only where there is a lawful basis under applicable data protection law. Depending on the context, we rely on the following lawful bases:

Contract: We process your personal data when it is necessary to enter into or perform a contract with you, such as to provide quotations, confirm bookings, deliver services, issue invoices and manage payments.

Legal obligation: We process certain data to comply with legal and regulatory obligations, such as maintaining financial and tax records, responding to lawful requests from authorities, and keeping records of transactions for required periods.

Legitimate interests: We process personal data for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling customer queries and complaints, ensuring the security of our operations, preventing fraud, and keeping basic records of interactions with customers and prospective customers.

Consent: In limited cases, we may rely on your consent to process personal data for specific purposes, such as sending certain types of direct marketing communications where consent is required. Where we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

To respond to enquiries, provide quotations, and give information about our services.

To create, manage and fulfil bookings, including planning logistics, assigning staff or vehicles, and delivering the requested services.

To communicate with you regarding your booking or service, including confirmations, reminders, changes, updates and follow-up communications.

To process payments, issue invoices, manage refunds where applicable, and keep appropriate financial records.

To handle feedback, queries and complaints, and to provide customer support.

To manage and improve our services and operations, including staff training, quality control, and service development.

To protect our business, customers and staff, including through fraud prevention, security measures and the establishment or defence of legal claims.

To meet legal and regulatory obligations, including record-keeping and cooperating with lawful requests from authorities.

Data sharing and processors

We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy, or where we are legally required to do so. These third parties act either as independent controllers or as data processors acting on our instructions.

Data processors are service providers who process personal data on our behalf and only in accordance with our instructions. These may include providers of payment processing services, accounting or bookkeeping services, cloud storage and backup, information technology support, customer relationship tools, and communication tools used to send service-related messages.

Where we use data processors, we ensure that appropriate contractual and technical safeguards are in place to protect your personal data, including obligations of confidentiality, security measures, and restrictions on the use of your data.

We may also share your data with professional advisers, such as accountants or legal advisers, where necessary for legitimate business purposes, and with regulatory or law enforcement bodies where required by law or where necessary to protect our rights, customers or staff.

We do not sell your personal data to third parties.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.

In general, we keep customer records, booking information and transaction data for a period that reflects applicable limitation periods for legal claims and mandatory retention intervals for tax and accounting purposes. After these periods, personal data will be securely deleted, anonymised or otherwise removed from our systems where it is no longer required.

Information used solely for general enquiries or quotation requests that do not result in a booking may be retained for a shorter period, where this is appropriate for our legitimate interests in managing customer relationships and potential repeat business, unless you request its earlier deletion and we have no overriding lawful reason to keep it.

Security of your data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. These measures include limiting access to personal data to those who need it for their role, using secure methods to store and transmit data, and maintaining procedures to address potential data incidents.

While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure. You are encouraged to take care when providing personal data and to notify us promptly if you suspect any misuse of your information in connection with our services.

Your data protection rights

Under data protection law, you have a range of rights in relation to your personal data. Subject to certain conditions and exceptions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you.

Request the correction of inaccurate or incomplete personal data.

Request the deletion of your personal data where there is no longer a lawful basis for us to keep it.

Restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of information you believe is incorrect.

Object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities.

Request the transfer of your personal data to you or to another organisation in a structured, commonly used and machine-readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means.

Where we rely on your consent to process personal data, withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of these rights, you can contact Catford Man and Van using the contact details you have previously used for your bookings or enquiries. We may need to verify your identity before responding to your request, and we will respond within the time frames required by law.

You also have the right to lodge a complaint with a data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve any concerns.

International transfers

Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other countries, we take steps to ensure that your personal data is given an equivalent level of protection. This may include using standard contractual clauses or other appropriate safeguards recognised under data protection law.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. The latest version will apply to all personal data held by Catford Man and Van at the time of publication. You should review this Policy periodically to stay informed about how we protect your information.