Terms and Conditions

Catford Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Catford Man and Van provides transport, removal and related services to residential and commercial customers. By making a booking, paying a deposit, or allowing our team to begin work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Catford Man and Van, the provider of removal and man and van services.

1.2 "Customer" means any person, firm or organisation requesting or receiving services from the Company.

1.3 "Services" means any transport, removal, packing, loading, unloading, delivery, furniture moving, or related services provided by the Company.

1.4 "Goods" means any items, property or possessions which are handled, transported or stored by the Company on behalf of the Customer.

1.5 "Service Area" means the locations where the Company routinely operates, including Catford and surrounding districts, and any other areas agreed at the time of booking.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial moves, including local moves within the Service Area and moves to and from other locations within the United Kingdom, subject to agreement at booking.

2.2 The specific Services to be provided, including the date, time, number of staff, type and size of vehicle, and any additional services such as packing, will be confirmed at the time of booking.

2.3 The Company reserves the right to decline any booking that is unsafe, unlawful, impractical, or beyond the reasonable capacity of its staff or vehicles.

3. Booking Process

3.1 Bookings may be made by the Customer via the Company’s accepted communication methods. A booking will only be treated as confirmed once the Company has provided written or clearly recorded confirmation.

3.2 The Customer is responsible for providing accurate and complete information at the time of booking, including:

(a) Full addresses for collection and delivery.

(b) Details of access restrictions at each property, including parking, stairs, lifts, narrow doorways, or restricted roads within the Service Area or elsewhere.

(c) An accurate description and approximate volume of the Goods.

(d) Any special handling requirements, such as fragile, heavy, or high-value items.

3.3 The quote given is based on the information provided by the Customer. If the information is inaccurate, incomplete, or changes on the day, the Company may adjust the price to reflect additional time, labour, distance, or difficulty.

3.4 For fixed-price bookings, the quotation will describe what is included. Work outside the scope of the quotation may be charged at an hourly or agreed additional rate.

4. Pricing and Payment Terms

4.1 Prices may be quoted as a fixed fee, an hourly rate, a distance-based rate, or a combination of these, depending on the nature of the job.

4.2 Unless otherwise stated, prices do not include congestion charges, tolls, parking fees, local authority permits, or fines. Any such charges arising directly from providing the Services will be payable by the Customer.

4.3 The Company may require a deposit to secure the booking. The amount and payment deadline will be confirmed at the time of booking.

4.4 The balance of the payment is normally due on completion of the work on the same day, unless otherwise agreed in writing in advance.

4.5 The Company accepts payment by the methods it notifies to the Customer. Cheques may only be accepted by prior agreement. All payments must be made in UK currency.

4.6 If payment is not made when due, the Company reserves the right to:

(a) Charge reasonable interest and administration fees in line with applicable UK law.

(b) Suspend or withhold delivery of Goods until payment is received in full.

(c) Retain possession of Goods as security for unpaid sums, subject to applicable law.

5. Customer Responsibilities

5.1 The Customer must ensure that:

(a) The Goods are properly packed, secure, and ready for transport, unless packing services have been specifically booked.

(b) All items requiring disassembly are dismantled before the arrival of the Company, unless disassembly has been agreed as part of the Services.

(c) All necessary arrangements for parking and access at collection and delivery addresses are in place and compliant with local regulations.

(d) The Company has free, safe, and reasonable access to buildings, lifts, stairways, and loading areas.

5.2 The Customer must not request the Company to transport or handle any items that are prohibited, dangerous, illegal, or unsafe, including but not limited to:

(a) Explosives, firearms, weapons, or ammunition.

(b) Chemicals, solvents, gases, or hazardous materials.

(c) Perishable or living items, unless agreed in advance.

5.3 The Customer must be present, or ensure a responsible adult is present, at collection and delivery to supervise, give instructions, and sign any relevant documentation.

6. Cancellations, Amendments and Delays

6.1 The Customer may cancel or amend a booking by giving the notice required by the Company at the time of booking. Notice periods may vary depending on the size and nature of the job.

6.2 If the Customer cancels with insufficient notice, the Company may retain part or all of any deposit paid, or charge a cancellation fee to cover reasonable losses and allocated time.

6.3 If the Customer is not ready for collection at the agreed start time, or if access is delayed, waiting time may be charged at the Company’s standard hourly rate.

6.4 The Company will make reasonable efforts to arrive and complete the work on time but cannot be held liable for delays caused by factors beyond its reasonable control, including traffic, road closures, accidents, severe weather, breakdowns, or delays caused by the Customer.

6.5 If a delay or event beyond the Company’s control makes it impossible or unsafe to carry out the Services on the agreed date, the Company may rearrange the booking at the earliest practical time. Liability for such delay will be limited as set out in these Terms.

7. Loading, Transport and Delivery

7.1 The Company will take reasonable care when loading, transporting, and unloading the Goods.

7.2 The Customer must ensure that any items that are particularly fragile or high in value are clearly identified and appropriately protected.

7.3 The route taken is at the discretion of the Company, having regard to safety, time, and road conditions.

7.4 On delivery, the Goods will be placed in the rooms or areas reasonably requested by the Customer, where access and safety allow. The Company is not obliged to lift items through windows, over balconies, or via methods that are unsafe or unsuitable for the items or property.

8. Exclusions of Goods and Special Items

8.1 Unless specifically agreed in writing, the Company will not be responsible for the transport of:

(a) Jewellery, cash, important documents, or irreplaceable items.

(b) Animals, plants, or perishable food.

(c) Goods requiring specialist lifting equipment or installation not agreed in advance.

8.2 The Customer is advised to transport highly valuable, personal, or irreplaceable items personally wherever possible.

9. Liability and Limitations

9.1 The Company will be liable for loss of or damage to Goods only where such loss or damage is caused by the Company’s negligence or breach of contract, and only to the extent set out in this section.

9.2 The Company is not liable for:

(a) Pre-existing damage, defects, or wear and tear.

(b) Damage resulting from insufficient or inappropriate packing by the Customer.

(c) Loss or damage to Goods where the Customer or a third party has handled or supervised the moving of items against the advice of the Company.

(d) Damage to furniture or items that cannot be moved normally through doorways, corridors, or stairwells and which are moved at the Customer’s request using alternative methods.

(e) Minor marks, scuffs or scratches arising from normal handling when moving large or heavy items into or out of tight spaces.

9.3 The Company will not be responsible for:

(a) Loss of profits, business interruption, loss of opportunity, or other indirect or consequential loss.

(b) Any loss that could not reasonably have been foreseen at the time of entering into the contract.

9.4 The Company’s total liability for loss of or damage to Goods, arising from any single event or series of connected events, shall not exceed a reasonable amount in line with typical removal industry practice, unless a higher limit is expressly agreed in writing.

9.5 The Customer must notify the Company in writing of any visible loss or damage as soon as reasonably possible and in any event within a reasonable period after completion of the Services. The Customer must allow the Company a reasonable opportunity to investigate any claim.

10. Property Damage

10.1 The Company will take reasonable care to avoid damage to property, including floors, walls, doors, and fixtures at both collection and delivery addresses.

10.2 The Company is not liable for damage to premises where:

(a) The Customer has requested the Company to move items in a way that increases the risk of damage beyond what is reasonably avoidable.

(b) The damage arises from structural weaknesses, poor construction, or defects in the property.

10.3 Any property damage must be reported to the Company as soon as reasonably possible and evidence provided.

11. Waste Regulations and Disposal

11.1 The Company operates in accordance with applicable UK waste and environmental regulations.

11.2 The Company is not a general waste collection service. Removal and disposal of rubbish, unwanted items, or materials classified as waste must be agreed in advance and may incur additional charges.

11.3 The Customer must not request the Company to dispose of controlled, hazardous, or prohibited waste. Such items must be handled through authorised waste carriers or local authority facilities in accordance with the law.

11.4 Where the Company agrees to remove items for disposal, it will do so using lawful and appropriate facilities. The Customer remains responsible for ensuring that items presented for disposal are lawful to dispose of.

11.5 The Company reserves the right to refuse to load or dispose of any items that it reasonably believes may be hazardous, illegal, or in breach of waste regulations.

12. Insurance

12.1 The Company maintains appropriate insurance cover in connection with the Services it provides, in line with legal requirements and typical industry standards.

12.2 The existence of insurance does not extend or increase the Company’s liability beyond that set out in these Terms and Conditions.

12.3 The Customer is strongly advised to maintain their own insurance for high-value or particularly sensitive Goods.

13. Complaints and Disputes

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

13.2 The Company will investigate complaints reasonably and aim to reach a fair outcome in accordance with these Terms and Conditions.

14. Data Protection and Privacy

14.1 The Company will collect and process the Customer’s personal information only as necessary for the booking, provision, and administration of the Services.

14.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties other than as required to deliver the Services or as required by law.

15. Variation and Severability

15.1 No employee or agent of the Company has authority to vary these Terms and Conditions unless any variation is agreed in writing by the Company.

15.2 If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any contract between the Customer and the Company are governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Services provided.

By confirming a booking or using the Services of Catford Man and Van, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.